Senior Customer Support Engineer (R.D) #111

  • Contractor
  • Remote
  • 60000 USD / Year
  • This position has been filled


Customer Support, Help Desk, Fluent English

About the company

We are a New York-based IT consulting and support company that serves businesses throughout New York and the Tri-state area. Our services include initial IT setup, managing computer networks, and storing data backup. We’ve been in business for over 10 years.

We ensure that all of your IT needs are accounted for and properly maintained. Many businesses count on us to keep their operations up and running

Our experts possess the talent to resolve any matters that come their way. They also have the foresight to prevent most problems before they arise. From keeping your programs up to date to securing your personal data, we take care of your IT infrastructure, so you can focus on running your business.


  • Interface with customers regarding vendors, equipment, and software to resolve customer concerns via both telephone and in-house support ticketing system
  • Research and resolve complex issues requiring detailed systems and applications knowledge
  • Recommend hardware and software improvements
  • Act as an escalation point for Entry Level Support Technicians
  • Providing Tier III Help Desk support and Systems Administration


  • 4+ years of experience
  • Previous experience in IT, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • Fluent English, both written and verbal
  • Excellent interpersonal and communication skills, both written and verbal
  • 80% help desk management and 20% field work

Work hours and timezone:

  • 6 am to 4 pm GMT -3 (Brasília time)
  • Monday – Friday
  • 100% remote

Salary: $4K – $5K / month

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Frequently Asked Questions (FAQ)

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